a)   Breakages – In the event that any of the bottles in your case are damaged, please let us know within 30 days and we will issue you a full refund for those bottles.

If you have any queries regarding delivery please contact us at info@signaturewine.co.uk

b)    Customer satisfactions - If you are dissatisfied with our performance in any way, please contact us using our online enquiry form, or e-mail us at: info@signaturewine.co.uk. At Signature Wine, we aim to deal with all enquiries fairly, confidentially and quickly. We will acknowledge your contact within 24 hours. We try to resolve most issues immediately, but where this is may not be possible, we will keep you informed about progress until a satisfactory resolution has been achieved.

2. Prices and payment

a)    All prices are quoted in pounds sterling, and may be per bottle or per case, as marked. The prices include Value Added Tax, unless otherwise specified. Any delivery charges are additional.

b)    We accept payment by Switch, Visa, MasterCard and Amex. All card transactions are dealt with by PAYPAL.

c)    We reserve the right to terminate any special offer at any time, without notice.

3. Age restriction

a)    We won't sell wine to anyone who isn't 18 years old or over. By placing an order you confirm that you are at least 18 years old.

b)    If you are buying a case of wine as a gift - the recipient must also be over 18 years old.

c)    If our couriers are in any doubt about the age of the recipient on delivery, they will request some form of ID. If the person receiving the wine is unable to produce appropriate ID, unfortunately our couriers will be unable to leave the wine.

4. Security

a)    There is no need to be nervous about shopping on the web. We use PAYPAL to process all orders. PAYPAL uses state-of-the-art encryption and secure sockets layer (SSL) technology for the transfer of credit card information.

b)    It is your responsibility to protect your password from being disclosed to any third party.

5. Cancellations

a)    You may cancel your order for any reason whatsoever at any time up to 7 working days from the date of delivery of your order, provided all of the bottles are unopened and intact.

b)    In order to cancel your order you must call us on 0845 6300 071or notify us by email on info@signaturewine.co.uk or in writing to Signature Wine, 7 Western Road, Abergavenny, Monmouthshire, NP7 7AA.

c)    We shall reimburse the price of the wine within 30 days from the date you notify us of the cancellation. It is your responsibility to hold onto the wine and take reasonable care of it until we come to collect it.

6. Returns

a)     If some or all of the bottles of wine in a case are broken or spoiled when they are delivered you should notify us as soon as possible. You may choose to either return the whole case or just the affected bottles for a refund.

b)    You must notify us of all wines which are due to be returned for any of the reasons stated in this clause within 90 days from delivery of the wine. You can call us on 0845 6300 071, or notify us by email on info@signaturewine.co.uk or in writing to Signature Wine, 7 Western Road, Abergavenny, Monmouthshire, NP7 7AA.

c)    All refunds and reimbursements under Clause 5/6a will be paid within 30 days of you notifying us of your wish to return wine under that clause provided the wine has been collected by our carrier.

d)    Any wines collected by our carrier must be in their original box to avoid further breakages, where possible.

e)    Nothing in these Terms and Conditions will reduce your statutory rights relating to faulty or misdescribed goods.

7. Limitation of liability

a)      Nothing in these Terms and Conditions shall exclude Signature Wine’s liability for personal injury or death caused by its negligence.

b)      We will not be liable for any loss or damage caused by us or our employees or agents in circumstances where:

i)             loss or damage was not foreseeable to both parties when the contract was formed;

ii)           loss or damage was not caused by any breach on the part of the supplier;

iii)          loss or damage relates to business and/or non-consumers.

iv)           We will not be liable for loss or damage caused by the customer handling the wine. In particular we will not be liable for spillages or breakages.

c)       Customers should also be aware of the following inherent risks and warnings:

                         i.             Alcohol should be consumed in moderation.

                         ii.            A case of wine is heavy so extra care should be taken when lifting it. If  you are concerned about the weight we advise that you transfer the bottles 1 or 2 at a time.

                         iii.          Red wine in particular may cause staining if spilt so extra care should be taken.

                         iv.           Sparkling wines can be volatile due to the build up of gasses extra care should be taken when opening these.

8. Data Protection

a)    By providing your details to Signature Wine on our web site, you consent to Signature Wine maintaining, recording, holding and using the information you give Signature Wine at the time of ordering to process your orders, to improve our service to you and inform you of promotions. All data is collected lawfully and maintained in accordance with the Data Protection Act 1998.

b)    Signature Wine Privacy Promise. We take your privacy very seriously and will not pass your details to any third party without your permission, other than where we have to do so to get your wine to you, e.g. our delivery company. From time to time, Signature Wine may send information about discounts, free stuff and personalised offers on our wines and sparkling wines.

9. General

a)     We shall not be liable for any delay in delivering your wine if that delay or failure is caused by circumstances beyond our control such as, war, riot, civil commotion, malicious damage, compliance with any law or governmental order, rule, regulation or direction, fire, flood, storm, failure of ISP or telecommunications provider in connection with the performance of this Agreement.

b)   Signature Wine may change or add to these terms and conditions for security, legal or regulatory reasons. We will not use this right to vary the terms of any special offer that applies to you.

c)    Relevant United Kingdom law will apply to these terms and conditions and the relevant courts of the United Kingdom will have exclusive jurisdiction. Here are our details should you want to contact us:

Signature Wine, Wedgwood, 7 Western Road, Abergavenny, Monmouthshire,

NP7 7AA.

Tel: 0845 6300 071, e-mail: info@signaturewine.co.uk. VAT no: 850 435 146

10. Corporate Orders

a) Corporate Definition:

A corporate order is an order where the corporate customer orders 10 or more cases on the same order.

b)    Delivery Address - It is the responsibility of the corporate customer placing the order(s) to ensure that the delivery address provided to Signature Wine is correct. If goods are delivered to an incorrect address as a result of incorrect information provided by the corporate customer, Signature Wine will not take responsibility for this and the corporate customer will be charged for the cost of replacement goods and the cost of delivering the replacement goods to the correct address.

c)    We accept payment from corporate customers by Switch, Visa, Mastercard, Amex, bank transfer and cheque. In the case of payment by bank transfer and cheque the order(s) will only be shipped when cleared funds have been received in Signature Wine’s bank account.